Was your hotel room worth the price you paid?

hotel.info Value for Money Index 2008 Reveals Surprises Hotel Guests Have Voted Hotels in Tokyo in First Place
Major Cities Such as London, Moscow and New York Have Slipped Back

The Price Performance of US Hotels is Competitive by International Standards, Indianapolis is the Top US City

'Was your hotel room worth the price paid?' This is the question currently being investigated by hotel.info, the free online hotel reservation service for 210,000 hotels worldwide. hotel.info is analysing the 600,000 hotel ratings of hotel.info booking customers from around the world in terms of the price performance of 3 and 4 star hotels. The hotel.info Value for Money Index as at the end of 2008 reveals the following, sometimes surprising results: guests consider that hotels in Tokyo, Japan, represent the best value for money on the world stage. Major cities such as New York, Moscow and London are disappointing in contrast, not even making it into the the top 20. Amongst US cities, it is not Los Angeles or Chicago that tops the bill, but Indianapolis.

Equally notable is the fact that none of the international capitals in the top lists achieved scores of 8 or more out of a possible 10 points. The top score in the international ranking was 7.84 points (Tokyo), with Lisbon (7.71) and Prague (7.66) occupying positions 2 and 3 respectively. In comparison with global major cities, New York has to be satisfied with a weak score of 5.72 and cannot keep up with other top international cities. The US capital, Washington, achieved 17th place in the list of national capitals, with 6.52.

Elsewhere in the USA, the hotel.info Value for Money Index contains some rather unexpected results: whilst the surprise winner, Indianapolis, beat Minneapolis, Las Vegas and Seattle to the top spot with a score of 8.54, Denver, Chicago and Los Angeles put in a below average performance, being in the bottom third of the national ranking. Obviously the hotels in these destinations are offering below average value for money.

Overall, however, hotels in major US cities fared well by international standards in terms of value for money. In comparison with the 7.42 average score for the major cities from all the countries represented in the study (including Germany, Switzerland, Great Britain, France, Spain, Italy, Canada and China), the US result, with a value for money index rating of 7.12, is acceptable.

Source:
hotel.info Value for Money index. The hotel reservation service regularly compares guest reviews of the value for money provided by 3 and 4 star hotels for the purposes of this index. hotel.info asks the question 'How happy are you with the service you received in relation to the money you paid?' Guests contributed their rating of value for money using a points based system (from 0 to 10). hotel.info customer reviews now number approximately 600,000, with more than 1,000 new reviews being added every day.

hotel.info Global Top 20 (major cities):
1. Tokyo 7.84
2. Lisbon 7.71
3. Prague 7.66
4. Berlin 7.60
5. Beijing 7.35
6. Warsaw 7.33
7. Ottawa 7.29
8. Athens 7.24
9. Istanbul 7.14
10. Dublin 7.13
11. Madrid 7.09
12. Zagreb 7.07
13. Singapore 7.00
14. Paris 6.96
15. Bangkok 6.91
16. Amsterdam 6.68
17. Washington 6.52
18. Rome 6.49
19. Rio de Janeiro 6.33
20. Stockholm 5.86

hotel.info USA Top 15:
1. Indianapolis 8.54
2. Minneapolis 8.41
3. Las Vegas 8.28
4. Seattle 7.74
5. Philadelphia 7.50
6. Atlanta 7.42
7. Dallas 7.40
8. San Diego 7.21
9. Miami 6.69
10. Washington 6.52
11. Denver 6.47
12. Chicago 6.27
13. Los Angeles 6.15
14. San Francisco 6.13