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Dr. David Wood
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TriAdvisor
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Started this discussion. Last reply by Dr. David Wood Nov 9, 2009.

 

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Dr. David Wood updated their profile Jul 13, 2010
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Dr. David Wood replied to Dr. David Wood's discussion 'TriAdvisor'
Sorry no I did not work in the US for any length of time. Only conferences and workshops.
Nov 9, 2009
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Dr. David Wood and Richard B Evans CHA CHAE CRME are now friends Nov 2, 2009
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Richard B Evans CHA CHAE CRME replied to Dr. David Wood's discussion 'TriAdvisor'
Trip Advisor has become a very powerful source of business and with millions of "visits" has become relied upon by many travellers. As with many of the rating systems now Trip Advisor allows management to comment on negative feedback now.…
Sep 6, 2009
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TriAdvisor

I am researching industry perceptions of TripAdvisor. Industry comments either see them as an Angel or a Deamon. I have evidence showing me that an hotelier raised the business value of an hotel with the guidance of TripAdvisor - from buying it to selling it. On the other side an ex Hotel Inspector (and now Hotelier) has made a commanding case that it is reliant too much on emotional experience rather than quality criteria.What are your views? Can it drive a quality revival and/or an…See More
Discussion posted by Dr. David Wood Aug 26, 2009
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Dr. David Wood is now friends with M.PAREDES, Sunil and Dinh Linh Phuong Jul 11, 2009
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Quality monitoring

Just how many of you are effected by the comments from clients on line. Today media like Tripadvisor give instant feedback from customers who are addressing their agenda not a pre-set impression a brand wants to focus on. Although consumers are switched on to using such media - there is a very strong correlation between visits to Trip advisor and Expedia on the web - I just wonder how strong this feedback is being treated by the hotels themselves.Please let me know as I am interested in this…See More
A blog post by Dr. David Wood was featured Jul 7, 2009
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Quality monitoring

Just how many of you are effected by the comments from clients on line. Today media like Tripadvisor give instant feedback from customers who are addressing their agenda not a pre-set impression a brand wants to focus on. Although consumers are switched on to using such media - there is a very strong correlation between visits to Trip advisor and Expedia on the web - I just wonder how strong this feedback is being treated by the hotels themselves.Please let me know as I am interested in this…See More
Blog post by Dr. David Wood Jul 6, 2009
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Website/social network:
http://hospitalitybusinesscoach.weebly.com
Years of hotel experience:
50 years Ahhh!
Current position:
Hospitality Coach and Visiting Professor
Were are you located:
UK

Dr. David Wood's Blog

Dr. David Wood

Quality monitoring

Just how many of you are effected by the comments from clients on line. Today media like Tripadvisor give instant feedback from customers who are addressing their agenda not a pre-set impression a brand wants to focus on. Although consumers are switched on to using such media - there is a very strong correlation between visits to Trip advisor and Expedia on the web - I just wonder how strong this feedback is being treated by the hotels themselves.



Please let me know as I am… Continue

Posted on July 6, 2009 at 4:00am

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At 4:34am on July 11, 2009, BIKEY CHHETRIBIKEY CHHETRI said…
Doctor i just want have quires regarding future in Hospitality Indstry
At 1:01pm on May 27, 2009, Dinh Linh PhuongDinh Linh Phuong said…
Dear, Dr. David Wood's! i m Phuong, Vietnamese, Could i study about hospitality from you more? NIce to become a your student. Thank you very much. Phuong
At 8:52am on June 7, 2008, SunilSunil said…
Dear Dr. david Wood. Its not 45 ahhhh! It should be 45 wow!!
At 6:52am on May 16, 2008, Dr. David WoodDr. David Wood said…
Yes it makes sence. Yo do what I do but I don`t cook anymore. I just tell them what to do! Mostly my clients don`t know the first idea about control, cost or promotion!
At 2:56am on May 16, 2008, sandrine urvoissandrine urvois said…
thank you again, I suppose you are right, What I used to do in NZ was big cooking classes infront of about 100 people (as I lived in London for 10 years and NZ for 12, I developped what I called a anglo-french Humour, sharp,cold and to the point) and I had a cooking school for kids who was a true success, this is how I meet Gordon, I do think it is just an image for him all this fuck and bits...but what I like the most of what i did in NZ was to help restaurant or business to improve as I am a business woman.
sandrine , I hope it make sense somewho
At 2:37pm on May 15, 2008, sandrine urvoissandrine urvois said…
thanks first to take the time to answer back, this is what I have done, I had my own business for 10 years and people started to ask me to coach and helpwith my experience in big restaurants in the UK like quaglinos, le pont de la tour and friends that I meet in NZ like gordon ramsey or even coworker like John Torode who own smith of smithfield in London ,I knew what needed to be done and the beauty about NZ is that everything need to be done ,also I did but one of my child was allergic to plants in New zealand and we had to come back to france that I find very backward. and close to coaching and I don't even think they heard about speakers
very sincerely
sandrine
At 8:55am on May 15, 2008, sandrine urvoissandrine urvois said…
hello doctor, how can you help? I have been helping restaurant and coaching but want to get into public speaking any Idea , even if they are crazy,
sandrine from france
At 2:57am on May 15, 2008, Mohamed AliMohamed Ali said…
welcome Dr.David
 
 
 

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