Reservation problems
Letters may be lost in mail. So some guest blame the hotel when the mistake is not hte fault of the hotel. but the guest prefer our hotel for the brand name. So when there is no room availble for him we must offer to him all the helpful to avoid him spending the night in the lobby because they could"t find a room.
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Permalink Reply by Richard B Evans CHA CHAE CRME on -
Hi Ashraf, in US if we need to "walk" a guest the hotel picked MUST be of comperable quality and location. As the host hotel we pick up transportation to and from the hotel and the cost of the first night away. We immediately make arrangements to bring them back.
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