Mattress , bed and pillow
Did you asked your guest about Mattress,bed and pillow if it comfortable or not comfortable.
we always forget the technical things so we must know how to choose the bed ,mattress and pillow to satisfy the guest needs.
the housekeepers have an important role not only in cleaning the rooms but also in the tchnicals things and they must take training for that to discover the changes that happen to the guest.
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Permalink Reply by Lilly Kyu on -
Yes, I did. Absolutely agree the point of House Keeping role.
We (Hoteliers) should have different kind of pillows & duvets. Some of guest they have allergy with feathers pillow and duvet but it was very rare to having this kind of matter. When we knew of their difficulties, to fill it up and to let them enjoy time within they period of stays.
After few months one of the lady, she told us as your pillow, bed and duvet to get me sleep as like kids whole of her stay with us. Finally she bought for her souvenir of some pillows.
Sometime we may have face with complain as like they don't like mattress, it was happened at other resort and Hotelier have changed of his mattress within couple of hours.
As all we know that our job is to be fulfilling customer expectations and to rise of our competencies.
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